Refund policy
When returning items to When returning items to The Outdoor Tactical Pty Ltd, the goods must be accompanied by proof of purchase, be in original purchase condition (unused) and include the packaging, instruction manuals and tags. Products must not be used, worn or soiled. Please ensure the product is well packaged and protected from damage in transit. You should consider using a trackable shipping service or purchasing shipping insurance. The Outdoor Tactical Pty Ltd is not responsible for any returned product that is lost or damaged in transit.
Due to health and safety, we do not accept change of mind returns on the following products:
- Underwear, Socks & Thermals
- Face wraps, reusable face masks and neck gaiters
- Carabiners
- Gas Canisters
- Food
- Ear Muffs, Headsets and other ear pieces
- GPS & Electronic Navigation Devices
- Any other item deemed to be unsellable
- Additional non-returnable items: Gift cards / Vouchers and Downloadable software products
Exchanges
We only replace items if:
- It has not been worn or used.
- It has no marks, scuffs, dirt, or stains.
- The item tags have not been removed.
- All items are returned including packaging, parts/accessories, etc.
- The return is received within 7 days of delivery.
Exchanges can be made on like items only, meaning a different size or color of the same product. If you would like a different product, please use the return form to request a refund and place a new order for the desired product.
If you need to exchange it for the same item, send us an email at support@outdoortactical.com.au and send your item to:
Unit 2/ 93 Ashmore Road, Bundall QLD 4217 within 7 days
The time it may take for your exchanged product to reach you may vary depending on where you live.
Re-delivery fee from $15.00 will be charged to you.